FAQ | Cook and Becker

When will my order be delivered?

Cook and Becker sells a variety of products. Some of these can also be ordered with custom finishes or framing. The production times for these options vary. Also, many products are offered as a pre-order or part of a campaign. Because of this, we cannot provide standard delivery times for all of our products, but here are some indications:

Unframed art prints and posters are usually produced and shipped within 14 working days;
Art prints on metal ship within 20 to 25 working days;
Dibond mounted or framed artworks within 25 to 30 working days;
Books, stationary items and records are typically delivered within a couple of days within the US and EU. For other countries it can take longer;
For pre-order items or products that are part of a funding or pre-order campaign, an indication of when the item will ship is shown in the product and campaign description.

We ship almost all of our artworks with FedEx or similar couriers with Track & Trace information so you can track your package. Books, stationary and vinyl records are sent using postal services like USPS but also include Track & Trace.

Packing & shipping methods

Cook and Becker has over a decade of experience packaging and shipping art and precious products quickly and safely around the world. To date we have successfully shipped to over 50 different countries.

All artworks are thoroughly checked and professionally packaged before they go on transport with FedEx or similar carriers and include Track & Trace. When your artwork is shipped out, you receive an email with a tracking number from us and can check the status of your shipment in your online account.

We ship our art books, merch and notebooks using several different couriers or postal services, depending on your country of residence. Couriers we use for example are USPS, UPS, DPD, Colis Privé and Hermes UK.

Please note that if you order several different types of products, they may arrive separately because they ship from different locations.

We guarantee that you receive your artwork, books, and notebooks in perfect condition. Our shipments are fully insured and we offer replacement services. Should you receive your package and notice that damage has occurred during transport, please review the 'Damage & Returns' section and contact us as soon as possible.
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Where does Cook and Becker ship?

We currently ship to almost anywhere in the world, with the exception of the following countries:

Argentina - Belarus - Bolivia - Brazil - Chile - Colombia - Ecuador - North Korea - Paraguay - Panama - Peru - Réunion - Russian Federation - Suriname - Uruguay - Venezuela

For Ukraine, we are currently shipping products as the situation allows. Please contact our service desk to find out more.

Do I need to pay customs duties?

For shipments within the US or EU countries there are no customs duties or import taxes. Shipments to the rest of the world may or may not be subject to import taxes or customs fees collected by your government. These charges are mandated by the destination country and will often be collected by the shipping courier at the time of delivery. We cannot predict or avoid them. All information needed for customs processing is contained on your package's shipping label.

Problems with a shipment or lost package

If there seems to be a problem with your package according to the tracking information provided to you, we advise you to first try and contact the courier or postal service directly. This is because they will have the most accurate and up-to-date information about your package. If that doesn't resolve your problem, you can always reach out to us and we can open an inquiry with the courier or postal service.

If you suspect your shipment may be missing, you should contact both the courier or postal service and Cook and Becker as soon as possible. If you contact us within 3 months of your order date, we can help you with a refund or replacement. After that we are unfortunately unable to file a damage- or missing item claim with the shipping companies.

Shipping costs